How to Register and Track a Complaint in MEPCO
Electricity issues can disrupt daily life. In Multan and surrounding regions, MEPCO is responsible for power distribution. Knowing the correct mepco complaint number multan and complaint process saves time and stress. Many users struggle because they do not understand the proper channels. This guide explains everything clearly, based on real user experience and official MEPCO procedures.
Whether you face load shedding issues, billing errors, voltage problems, or meter faults, MEPCO offers multiple complaint methods. You can register a complaint and track it without visiting an office. This article explains each method step by step, using simple language and practical tips.
Understanding MEPCO and Its Complaint System
MEPCO stands for Multan Electric Power Company. It serves Multan, Bahawalpur, Dera Ghazi Khan, Rahim Yar Khan, and nearby districts. Due to a large consumer base, MEPCO uses a centralized complaint system.
The complaint system works through helpline numbers, online portals, SMS services, and customer service centers. Each complaint receives a unique tracking number. This helps MEPCO monitor response times and resolution status.
Knowing the correct mepco complaint number multan ensures your issue reaches the right department quickly. Wrong channels often cause delays.
Types of Complaints You Can Register with MEPCO
MEPCO handles many complaint categories. Power outage complaints are the most common in Multan. Voltage fluctuation complaints protect appliances from damage. Billing complaints address overbilling or incorrect meter readings.
Meter-related complaints include defective meters and meter replacement requests. You can also complain about new connection delays or disconnection issues. Streetlight faults are handled separately but still fall under MEPCO services.
Understanding your complaint type helps you explain the issue clearly. Clear complaints are resolved faster.
MEPCO Complaint Number Multan – Official Helpline Method
The most reliable way is calling the official helpline. The mepco complaint number multan is 118. This number works 24/7 across MEPCO regions. Calls are recorded for quality and tracking.
When you call, an agent asks for your reference number. This is printed on your electricity bill. They also ask for your mobile number and address. After registration, they provide a complaint number.
Always save this number. It is required for tracking and follow-ups.
Registering a Complaint Through MEPCO Online Portal
MEPCO also offers an online complaint system. This method is ideal if you prefer written records. The portal works on mobile and desktop devices.
You must enter your reference number, CNIC, and contact details. Select the complaint category carefully. Write a short description of the issue. Keep it clear and factual.
After submission, the system generates a complaint number. This number works the same as one received by phone. Online complaints are logged instantly into MEPCO’s system.
Using SMS Service for MEPCO Complaints
For users without internet access, MEPCO offers an SMS option. You can send your complaint via text message. This service is useful during power outages.
You send your reference number to the designated MEPCO SMS service. The system registers your complaint automatically. You receive a confirmation message with a tracking number.
SMS complaints are processed quickly for outage-related issues. Always double-check your reference number before sending.
Visiting MEPCO Customer Service Centers in Multan
Some users prefer face-to-face interaction. MEPCO has customer service centers across Multan. These offices handle complex cases better.
Bring your latest electricity bill and CNIC. The staff enters your complaint into the system. You receive a printed or verbal complaint number.
Office visits are useful for billing disputes and meter corrections. However, response time may vary due to workload.
How to Track a MEPCO Complaint Status
Tracking a complaint is simple if you have the complaint number. You can track via helpline, online portal, or SMS. Call 118 and provide your complaint number. The agent shares the current status.
Online tracking is faster. Enter your complaint number on the MEPCO website. The system shows whether the complaint is pending, in progress, or resolved.
Tracking helps you know if action is being taken. If delayed, you can escalate politely.
Common Reasons for Complaint Delays
Some complaints take longer than expected. Incorrect reference numbers are a major reason. Incomplete contact details also cause delays.
High complaint volumes during storms or extreme weather affect response time. Technical faults may require specialized teams.
Understanding these factors helps manage expectations. Most complaints are resolved within 24 hours in urban Multan areas.
Tips to Get Faster Resolution from MEPCO
Clear communication improves response time. Always describe the issue briefly and accurately. Avoid emotional language.
Call during off-peak hours for quicker helpline access. Keep your phone reachable after registering a complaint. MEPCO teams often call before visiting.
If the issue persists, follow up using the same complaint number. Consistent tracking shows seriousness.
Billing Issues and Online Bill Verification
Many complaints relate to incorrect bills. Before filing, verify your bill online. This saves time and avoids unnecessary complaints.
You can use MEPCO Online Bill Check through this link. This tool helps confirm charges and due dates.
For other regions, Online Bill Check at offers broader utility support. Verified information strengthens your complaint case.
Escalating a MEPCO Complaint Properly
If a complaint remains unresolved, escalation is possible. First, follow up through the helpline using your complaint number. Request escalation politely.
You can also visit the Sub Divisional Officer office. Provide complaint history and tracking details. Written applications work better for escalations.
Escalation should be used responsibly. Most issues resolve at the first level.
Legal and Consumer Protection Options
In rare cases, legal options exist. NEPRA handles consumer complaints against power companies. This step requires documented proof.
Always exhaust MEPCO channels first. Legal escalation is time-consuming and should be the last option.
Understanding your rights empowers you as a consumer. Knowledge reduces frustration.
FAQs
What is the MEPCO complaint number for Multan?
The official mepco complaint number multan is 118. This helpline works 24 hours daily. It covers power outages, billing issues, and meter complaints.
How long does MEPCO take to resolve complaints?
Most complaints are resolved within 24 hours in Multan city areas. Complex issues may take up to 72 hours. Weather and workload affect timelines.
Can I register a MEPCO complaint without a reference number?
A reference number is required in most cases. It helps identify your connection. Without it, complaint registration becomes difficult.
How can I track my MEPCO complaint online?
You can track online by entering your complaint number on the MEPCO portal. Alternatively, call 118 and ask for the status.
Is there an SMS service for MEPCO complaints?
Yes, MEPCO offers an SMS complaint service. You send your reference number via SMS. You receive a tracking number in response.
What should I do if my complaint is not resolved?
Follow up using the same complaint number. Request escalation if needed. Visiting a customer service center also helps.
Resolve MEPCO Issues with Confidence
Electricity problems are stressful, but solutions are available. Knowing the correct mepco complaint number multan gives you control. MEPCO’s complaint system is structured and accessible.
