GEPCO

Gepco

Everything About GEPCO (Gujranwala Electric Power Company)

Gujranwala Electric Power Company, widely known as GEPCO, is one of Pakistan’s major electricity distribution companies. It serves millions of consumers across several districts, ensuring a steady supply of electricity to homes, businesses, and industries. In this comprehensive guide, you’ll learn everything about GEPCO—its history, functions, billing process, and how to perform a Gepco Online Bill Check conveniently. Whether you’re a resident, business owner, or student, understanding GEPCO’s services will help you manage your electricity matters efficiently.

What Is GEPCO?

GEPCO, short for Gujranwala Electric Power Company, operates under the supervision of the Pakistan Electric Power Company (PEPCO) and the Ministry of Energy. Established in 1998, GEPCO’s main objective is to ensure efficient power distribution in its designated regions. The company focuses on maintaining electricity supply, enhancing infrastructure, and delivering reliable services to its consumers.

GEPCO’s operational areas include Gujranwala, Sialkot, Narowal, Gujrat, Mandi Bahauddin, and Hafizabad. With its headquarters in Gujranwala, the company manages millions of electricity connections and continuously works to improve customer satisfaction.

GEPCO’s Mission and Vision

The mission of GEPCO is to provide uninterrupted, high-quality electricity to its consumers while minimizing power losses and ensuring sustainable development. Its vision is to become a leading power distribution company known for reliability, transparency, and customer care.

Through continuous investment in technology, employee training, and infrastructure development, GEPCO aims to build a modern and efficient power distribution system that meets the growing energy needs of Pakistan.

GEPCO’s Core Services

GEPCO provides a wide range of services designed to make electricity management easier for customers. These services include:

Power Distribution

The primary responsibility of GEPCO is to distribute electricity from national transmission grids to end users. It ensures proper voltage regulation, maintenance of power lines, and safety compliance throughout its network.

Billing Services

GEPCO issues monthly electricity bills to residential, commercial, and industrial consumers. Customers can pay their bills through multiple channels including banks, Easypaisa, JazzCash, and the GEPCO official website. The company has also made bill management easier with online systems such as the Gepco Online Bill Check feature available on BijliPK.com.

Customer Support and Complaint Handling

GEPCO’s customer support system allows consumers to report issues related to billing errors, outages, or meter faults. Complaints can be lodged online, via helpline, or at regional offices. The complaint tracking system ensures transparency and timely resolution.

New Connection and Meter Services

Consumers can apply for new connections, request meter replacements, or apply for load extensions through GEPCO’s online portal or by visiting their nearest office. The process has been made more user-friendly to reduce paperwork and delays.

How to Check GEPCO Online Bill

One of the most convenient features GEPCO offers is the ability to check your electricity bill online. This service eliminates the need to wait for printed bills or visit physical offices. To check your GEPCO bill, simply visit Gepco Online Bill Check on BijliPK.com.

You’ll need your 14-digit reference number, which can be found on your previous bill. Enter this number into the search bar, and your current bill details—including amount, due date, and units consumed—will appear instantly. You can also download or print your bill for record-keeping.

How to Pay GEPCO Bill Online

GEPCO has partnered with several digital payment platforms to make bill payment easier and faster. Here’s how you can pay your bill:

Through Banks: Many local banks allow online GEPCO bill payments via mobile apps or ATMs.
Through Mobile Wallets: Platforms such as Easypaisa, JazzCash, and Upaisa support GEPCO bill payments.
Through GEPCO’s Official Website: You can also pay directly using debit or credit cards through the official GEPCO billing system.

This convenience saves time and ensures you never miss a due date.

Areas Covered by GEPCO

GEPCO is responsible for distributing electricity across six main districts in Punjab, which include:

Gujranwala
Sialkot
Narowal
Hafizabad
Mandi Bahauddin
Gujrat

These areas include both urban and rural zones, supporting millions of consumers in residential and industrial sectors. GEPCO’s network consists of hundreds of grid stations and thousands of kilometers of power lines.

GEPCO Bill Correction and Complaints

If you find any discrepancy in your GEPCO bill, such as overcharging or incorrect meter reading, you can file a complaint through the official website or visit your nearest GEPCO office. The company also provides complaint services through helpline numbers and email.

To lodge a complaint online, visit GEPCO’s official site, select the “Customer Complaints” section, and fill in the required details such as reference number, name, and issue description. You’ll receive a complaint ID for tracking. GEPCO’s goal is to resolve most billing complaints within a few working days.

GEPCO Helpline and Contact Information

For customer convenience, GEPCO offers multiple contact options:

Helpline Number: 118 (for electricity issues)
Alternate Number: 055-9200504
Email: complaint@gepco.com.pk
Head Office Address: 565-A, Model Town, Gujranwala, Pakistan

Customers can also contact the complaint cell or regional offices for specific technical issues or billing questions.

GEPCO’s Role in Pakistan’s Power Sector

GEPCO plays a vital role in Pakistan’s energy infrastructure. As part of the country’s power distribution network, it bridges the gap between national electricity generation and local consumers. Its operations contribute significantly to the national economy by ensuring consistent electricity for industries, agriculture, and households.

The company is also actively involved in energy conservation campaigns, technical training programs, and upgrading distribution systems to reduce line losses. This ensures better service reliability and aligns with Pakistan’s long-term energy sustainability goals.

GEPCO’s Digital Transformation

In recent years, GEPCO has embraced digitalization to enhance efficiency and customer experience. The introduction of online billing, mobile payments, complaint tracking, and digital applications has transformed how consumers interact with the company.

The move towards smart meters and real-time monitoring has also improved transparency and reduced electricity theft. GEPCO continues to integrate modern technology to make its operations more responsive and eco-friendly.

Benefits of GEPCO Online Services

GEPCO’s digital platforms provide multiple benefits for consumers:

Convenience: No need to visit offices for bill checks or payments.
Accuracy: Real-time updates and correct billing details.
Accessibility: Services are available 24/7 from any device.
Transparency: Clear record of payments and complaint tracking.

You can also explore other billing utilities and services through Online Bill Check, which provides tools for viewing and managing multiple electricity company bills across Pakistan.

GEPCO’s Future Goals

GEPCO is committed to improving electricity distribution through advanced technology and customer-centric policies. The company’s future goals include:

Expanding smart grid systems for better monitoring.
Upgrading aging infrastructure for stable power flow.
Reducing technical and distribution losses.
Enhancing renewable energy integration.
Strengthening customer engagement through digital channels.

These initiatives aim to provide a reliable and sustainable energy future for Pakistan’s growing population.

GEPCO remains one of Pakistan’s most reliable and efficient electricity distribution companies. Through modernization, digital transformation, and customer-focused initiatives, it continues to improve electricity services across its operational areas. Whether you want to pay your bill, register a complaint, or view your electricity consumption, GEPCO’s online tools make the process seamless.

To make your experience even easier, you can always use Gepco Online Bill Check for instant access to your latest bill or explore other power company tools via Online Bill Check. Stay informed, stay connected, and make electricity management simpler with GEPCO.