GEPCO Helpline & Customer Support – How to Get Help Fast
Electricity issues can happen anytime—billing errors, power outages, or meter faults. If you’re a GEPCO (Gujranwala Electric Power Company) customer, you’re not alone. GEPCO serves millions across Punjab and has developed a solid system to help users get assistance quickly. In this detailed guide, you’ll learn everything about GEPCO customer service, including helpline numbers, complaint procedures, and online options for faster support.
Understanding GEPCO Customer Service
What is GEPCO?
GEPCO, or Gujranwala Electric Power Company, is one of Pakistan’s key electricity distribution companies. It serves Gujranwala, Sialkot, Narowal, Mandi Bahauddin, Hafizabad, and Gujrat. Its mission is to ensure reliable electricity supply and responsive customer care.
Why GEPCO Customer Service Matters
Reliable customer service ensures that complaints are resolved quickly. Whether it’s a power outage, billing issue, or meter problem, GEPCO’s support system helps maintain trust and efficiency. Good customer support means fewer delays and better satisfaction.
How to Contact GEPCO Helpline
GEPCO Helpline Number
The GEPCO helpline is the first and fastest way to get help. Customers can call the 24/7 service to report faults or ask billing questions.
Official Helpline Number: 118
Alternative Complaint Number: 0800-44372
Both numbers are toll-free and work throughout the week.
For Power Outages or Emergencies
If you experience a sudden power breakdown, you can:
- Dial 118 for immediate fault reporting.
- Provide your reference number or consumer ID.
- Get your complaint registered and receive a tracking number.
This system helps GEPCO locate and fix issues faster.
Online Options for GEPCO Customer Support
With technology improving, GEPCO has expanded its services online. You no longer have to visit offices for small issues—many services are available digitally.
GEPCO Online Complaint System
You can lodge complaints directly on the official GEPCO website. The portal allows users to register power supply issues, billing errors, and meter reading complaints.
Steps to file a complaint:
- Visit GEPCO’s official website.
- Open the Complaint Registration section.
- Enter your reference number, name, and issue details.
- Submit and note your complaint tracking ID.
Social Media Support
GEPCO maintains active social media pages (Facebook, Twitter, and X). These platforms often respond to public inquiries faster than traditional methods. If you tag their official handle with your issue, support teams usually respond within hours.
Email Communication
For detailed complaints or document submissions, customers can email GEPCO’s support center. This is useful for billing disputes or meter installation requests.
GEPCO Customer Service Offices
For in-person help, customers can visit the nearest Customer Service Center. These offices handle all issues—from bill payments to new connections.
Common services offered include:
- New electricity connections
- Load increase or decrease
- Meter replacement
- Bill corrections
- Complaint follow-ups
Office Timings:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
It’s best to visit early in the day to avoid long queues.
Check Your GEPCO Bill Online
If your concern is about billing, you can check or download your electricity bill in minutes. GEPCO’s digital tools make it easy.
You can visit the Gepco Online Bill Check page to view your bill by entering your reference number. Alternatively, use Online Bill Check for a quick view on mobile devices.
These tools save time and help avoid late payments.
Common Problems Solved by GEPCO Customer Service
Billing Errors
Customers often face inflated bills or incorrect meter readings. By contacting GEPCO customer service, such errors can be reviewed and corrected after verification.
New Connection Requests
GEPCO allows online and offline applications for new connections. The process includes filling out a form, document verification, and inspection.
Meter Complaints
Issues like defective meters or slow readings can be reported through the helpline or local offices.
Power Outages
Whether due to weather or maintenance, power outages can be reported for quicker restoration.
Load Management
For commercial and residential consumers, GEPCO offers load management solutions upon request.
Tips to Get Faster Response from GEPCO Support
- Always keep your reference number handy.
It helps the representative locate your record instantly. - Use multiple channels.
Combine helpline calls with online complaints to get quicker action. - Follow up politely.
Re-check your complaint status after 24 hours if the issue persists. - Stay informed.
Keep track of GEPCO’s official updates, especially during scheduled maintenance or outages.
GEPCO Complaint Tracking
Once your complaint is registered, you can check its status online. The Complaint Tracking Portal helps customers see whether the issue is resolved, pending, or under review.
Steps:
- Visit GEPCO’s complaint tracking page.
- Enter your complaint reference number.
- View live status updates.
This transparent system ensures accountability and improves customer satisfaction.
GEPCO Mobile App and SMS Service
To make customer support more accessible, GEPCO also offers a mobile app. Through the app, you can:
- Check bills
- Pay online
- Report complaints
- Track status
You can also use SMS services by sending your reference number to the designated GEPCO code for quick information.
Real-Life Example: Fast Support Through GEPCO Helpline
Many users report successful experiences using the helpline. For example, during heavy rain, a Gujranwala resident reported a local outage at midnight via the 118 helpline. The issue was logged, and power was restored within two hours. This demonstrates GEPCO’s commitment to quick customer service.
FAQs – GEPCO Customer Service
How can I contact GEPCO customer service?
You can call 118 or 0800-44372, use the online complaint form, or visit the nearest GEPCO office.
How can I check my GEPCO bill online?
You can use the Gepco Online Bill Check feature to view and download your bill instantly.
What should I do if my electricity bill seems incorrect?
Contact GEPCO’s helpline or lodge a complaint online with your reference number and billing details.
How long does it take to resolve a complaint?
Simple issues like billing corrections take 1–2 working days, while technical faults may take longer depending on the severity.
Does GEPCO offer SMS or mobile app services?
Yes, GEPCO provides both SMS updates and a mobile application for quick support and online payments.
Whether you’re facing a power outage or need billing clarification, GEPCO customer service offers multiple ways to help. From the 118 helpline to online portals, GEPCO ensures every customer gets a quick and reliable response. Remember to keep your reference number ready and use official channels for the fastest results.
Need to check your latest electricity bill or report an issue? Visit Gepco Online Bill Check today and experience hassle-free electricity management.
