GEPCO Helpline & Customer Support – How to Get Help Fast
Electricity issues can happen at any time — power outages, billing errors, or faulty meters can disrupt your day. If you live in the Gujranwala region, the GEPCO helpline is your first line of support. The Gujranwala Electric Power Company (GEPCO) has made it easier for customers to get help quickly through its customer service centers, online support, and dedicated helplines.
This guide explains how to reach the GEPCO helpline, the types of problems you can solve, and how to make the most of their services for fast solutions.
What Is the GEPCO Helpline?
The GEPCO helpline is a customer support service that allows consumers to report electricity problems, lodge complaints, or get information about bills and connections. It operates 24/7 to ensure that customers receive prompt responses to their electricity-related concerns.
Whether you’re dealing with a power breakdown, billing issue, or meter problem, the helpline connects you directly with GEPCO’s customer service team for quick assistance.
Why Contact the GEPCO Helpline?
Many people contact GEPCO for different reasons. Understanding what issues you can resolve helps you save time and get the right kind of support.
Common Reasons to Call the GEPCO Helpline
- Reporting a power outage or voltage problem
- Inquiring about billing errors or overcharging
- Reporting meter faults or new meter requests
- Requesting a duplicate bill
- Submitting a complaint about delayed service
- Checking the status of a new connection
These are just some examples. The helpline is designed to guide customers through every electricity-related concern efficiently.
GEPCO Helpline Number and Contact Options
GEPCO offers several ways for consumers to contact their support team. Here’s how you can get in touch depending on your issue:
GEPCO Helpline Number
You can contact the GEPCO helpline by calling their customer support number: 118.
This number is active 24 hours a day and is ideal for reporting emergencies, outages, or billing issues.
GEPCO Head Office Contact
If your issue needs escalation, you can contact the GEPCO Head Office directly:
Phone: 055-9200504
Address: 565/A, Model Town, Gujranwala
GEPCO Complaint Email
For formal complaints or document submissions, you can email GEPCO’s complaint cell at: complaints@gepco.com.pk.
This is useful for sending screenshots, meter pictures, or written complaints that require documentation.
Through the GEPCO Website
You can also register complaints or check bill details through the official GEPCO website. It provides online access to most customer services.
If you want to review or print your electricity bill, you can visit the Gepco Online Bill Check page for instant access.
How to Register a Complaint Through the GEPCO Helpline
Reporting an issue through the GEPCO helpline is simple. Here’s what you need to do:
- Dial 118 from your phone.
- Listen to the automated options or wait to connect with a customer representative.
- Provide your consumer reference number.
- Explain your issue clearly — such as “no power in my area” or “bill not received.”
- Note the complaint reference number for follow-up.
You can also visit a local GEPCO office if you prefer in-person assistance. However, for urgent issues, the helpline or online complaint portal is faster.
How to Check Your GEPCO Bill Online
Many people call the GEPCO helpline simply to ask for a copy of their electricity bill. Fortunately, you can easily view it online without calling support.
Visit the Online Bill Check page to quickly verify your latest GEPCO bill. All you need is your 14-digit reference number.
This option helps you avoid long waiting times on the phone and get instant results.
GEPCO Mobile App – Help at Your Fingertips
GEPCO has also introduced a mobile app for customer convenience. You can download it from the Google Play Store. Through this app, you can:
- Check your current bill
- Submit complaints
- Track complaint status
- Receive notifications about scheduled power outages
The app works as an alternative to the GEPCO helpline, especially if you prefer digital support.
GEPCO Social Media Support
GEPCO maintains active social media channels where you can send messages or report urgent issues. Facebook and Twitter pages are often monitored by customer service staff who respond quickly to public concerns.
When reaching out through social media, remember to include your reference number and location details for faster response.
How GEPCO Handles Complaints
GEPCO’s complaint management system ensures that customer issues are resolved promptly. Once you register a complaint, it’s assigned a tracking number and passed to the relevant department.
Here’s how the process works:
- Complaint received: Through helpline, email, or website.
- Verification: Your reference and complaint details are verified.
- Assignment: Issue forwarded to field or billing department.
- Resolution: Complaint resolved within a specific time frame.
- Feedback: Customers can rate service or call back for updates.
This transparent system helps maintain accountability and improves service efficiency.
Tips for Getting Quick Help from the GEPCO Helpline
When contacting the GEPCO helpline, follow these steps to make the process smoother and faster:
- Always have your consumer reference number ready.
- Clearly describe your issue in simple terms.
- Ask for a complaint reference number for follow-up.
- Call during off-peak hours (early morning or late evening) to reduce wait time.
- For non-urgent issues like duplicate bills, use the online portal instead of calling.
Following these practices helps ensure your issue gets resolved efficiently.
How to Track GEPCO Complaints
After lodging a complaint, you can track its progress using your complaint number. This can be done by:
- Calling the GEPCO helpline again and providing your complaint ID.
- Checking the status on GEPCO’s official website.
- Visiting your local subdivision office for updates.
Usually, minor issues are resolved within 24 hours, while complex cases may take up to three days.
FAQs About GEPCO Helpline
What is the GEPCO helpline number?
You can contact the GEPCO helpline by dialing 118 for quick support or assistance.
How can I complain to GEPCO online?
Visit the GEPCO website and open the complaint section to submit your issue using your reference number and details.
How do I contact GEPCO for bill correction?
You can call the helpline, visit your local office, or email the complaint cell with your bill and reference number for review.
How can I check my GEPCO electricity bill?
Go to the Gepco Online Bill Check page to download or print your latest bill by entering your reference number.
Is the GEPCO helpline available 24/7?
Yes, GEPCO’s helpline operates 24 hours a day, 7 days a week, to handle emergencies and complaints.
Why the GEPCO Helpline Matters
The GEPCO helpline plays a vital role in maintaining reliable electricity service for millions of consumers. It ensures that every complaint, no matter how small, gets proper attention. With multiple contact methods — phone, email, web, and app — customers have more ways than ever to get help fast.
Reliable customer service builds trust, and GEPCO’s responsive helpline shows a commitment to supporting customers whenever they need assistance.
Get Fast Help from GEPCO Today
If you’re facing power interruptions, billing confusion, or need quick answers, the GEPCO helpline is always there to help. From their 24/7 phone support to online portals and apps, GEPCO ensures customers can get assistance without delay.
Don’t wait for small issues to grow — contact GEPCO today and resolve your electricity problems efficiently. For billing inquiries, you can also check your latest statement on the Gepco Online Bill Check page to stay informed.
Take action now — use the GEPCO helpline and get your electricity issues solved fast!
