Everything About GEPCO Online Complain (GEPCO)
In today’s fast-paced digital era, convenience is a key part of customer service. The GEPCO online complain system has become an essential service for electricity consumers in Gujranwala and nearby regions. Whether it’s power outages, billing errors, or technical faults, GEPCO’s online complaint portal offers an easy, efficient, and transparent way to get issues resolved without visiting an office in person.
This guide will help you understand everything about the GEPCO online complain process — from submission to tracking — along with expert tips to make sure your issue is handled quickly.
Understanding GEPCO and Its Services
The Gujranwala Electric Power Company (GEPCO) is one of Pakistan’s leading electricity distribution companies. It supplies power to millions of users across Gujranwala, Sialkot, Narowal, Hafizabad, Mandi Bahauddin, and Gujrat.
In the past, customers had to physically visit local GEPCO offices to register a complaint about load shedding, overbilling, or technical faults. However, the company has now digitized this process to enhance customer satisfaction. With the GEPCO online complain system, users can report issues in just a few minutes — right from their smartphones or computers.
How to Register a GEPCO Online Complain
Filing a complaint with GEPCO online is simple, provided you follow the right steps. Here’s how you can do it:
Visit the Official GEPCO Complaint Portal
Start by visiting the official GEPCO website or complaint portal. The homepage usually includes a “Customer Services” or “Complaints” tab, where you can access the online complaint form.
Fill in the Required Details
You’ll be asked to enter important information such as:
- Your consumer reference number
- Name and contact information
- Nature of the complaint (e.g., billing, power outage, meter issue)
- Detailed description of the issue
Providing accurate information ensures a faster response from the GEPCO team.
Submit and Note the Complaint Reference Number
Once you submit the complaint, you’ll receive a unique reference number. Keep this number safe, as it allows you to track your complaint status later.
Track Your Complaint
You can check the progress of your complaint online using the reference number. GEPCO’s digital system keeps consumers updated through SMS or email notifications, depending on your preference.
This modern approach reduces the need for office visits and improves transparency in handling customer concerns.
Types of Complaints You Can Register Online
The GEPCO online complain system accepts various types of consumer issues. Some of the most common include:
Billing Complaints
Consumers can report incorrect meter readings, inflated bills, or missing payments. You can also verify your bill before submitting a complaint by visiting Gepco Online Bill Check. This helps you confirm the accuracy of your bill and avoid unnecessary complaints.
Technical or Power Fault Complaints
If you’re facing voltage issues, frequent outages, or transformer failures, GEPCO’s online portal allows you to report these problems immediately.
Meter-Related Complaints
Consumers can submit requests for meter testing, malfunctioning meters, or meter change applications directly through the online system.
New Connection or Disconnection Requests
The online portal also accepts requests for new connections, temporary disconnections, and reconnections after payment clearance.
Benefits of Using the GEPCO Online Complain System
The digital complaint system offers several advantages for consumers across the region:
Convenience and Accessibility
You no longer need to visit GEPCO offices or wait in long queues. The GEPCO online complain feature allows customers to submit issues anytime, from anywhere.
Transparency and Tracking
The reference number system ensures that complaints are tracked efficiently, with clear updates on progress and resolution.
Faster Response Time
Digital submission helps GEPCO allocate resources quickly and assign complaints to the right departments, reducing waiting time for consumers.
Environment-Friendly and Efficient
Online processes minimize paper use and reduce manual recordkeeping, making the system more efficient and eco-friendly.
Common Problems and How to Solve Them Through GEPCO Online Complain
Despite automation, customers may face recurring issues. Here’s how to tackle some of the most common ones using GEPCO’s complaint portal:
Incorrect or Inflated Electricity Bills
If you suspect your bill is incorrect, cross-check it through the Online Bill Check service before filing a complaint. If the issue persists, register a billing complaint on the GEPCO portal and attach supporting details, like your previous month’s bill.
Power Outages and Load Shedding Issues
In some cases, unplanned power outages occur due to faults in the grid or maintenance work. You can file a GEPCO online complain regarding prolonged outages by selecting the “Power Failure” category and providing your area details.
Delayed Meter Replacement or Faulty Meter
A defective meter can cause billing inaccuracies. You can easily report this through the meter complaint form online and request inspection by a GEPCO technician.
Unresponsive Helpline or Incomplete Resolution
If you’ve already filed a complaint and haven’t received a response, log in again to check your complaint status. If the issue remains unresolved, escalate it using your reference number through GEPCO’s regional office contact or NEPRA’s complaint cell.
How to Check Complaint Status Online
After submitting a complaint, tracking its progress is straightforward:
- Visit the GEPCO complaint portal.
- Locate the “Track Complaint” option.
- Enter your complaint reference number and registered mobile number.
- Review the current status or resolution details.
Consumers usually receive an update within 24–48 hours, depending on the type of issue reported.
Contact Options for GEPCO Complaints
While the GEPCO online complain system is the easiest option, customers can also contact the company through other methods if internet access is limited.
GEPCO Helpline
The official GEPCO helpline (118) is available 24/7. You can also call 0800-9000 for consumer complaints.
Email and WhatsApp
Many GEPCO offices now accept complaints via email or WhatsApp for faster communication, especially during emergencies or heavy load-shedding hours.
In-Person Customer Care Centers
If your issue requires documentation or verification, you can still visit the nearest GEPCO customer service center. However, online filing remains the most convenient and traceable method.
Expert Tips for Faster Complaint Resolution
If you want your GEPCO online complain to be resolved efficiently, follow these expert tips:
- Always include your reference number and contact details accurately.
- Describe the issue clearly — vague complaints often take longer to process.
- Attach relevant documents or images (like a photo of the faulty meter or bill).
- Check your email or SMS regularly for updates.
- Be polite and precise in your communication.
Future of GEPCO’s Online Complaint System
GEPCO is continuously upgrading its digital infrastructure. The company aims to integrate AI-based tracking and predictive maintenance tools to detect faults before consumers even notice them. Soon, customers will receive real-time notifications about outages and repairs through mobile apps.
The expansion of the GEPCO online complain system is a step toward smart grid management, aligning with Pakistan’s broader goal of digitizing public utilities.
FAQs
How do I register a GEPCO online complain?
You can register through the official GEPCO website by filling in your reference number, personal details, and complaint type, then submitting the form.
Can I track my GEPCO complaint online?
Yes. Use your complaint reference number on the GEPCO portal to check the current status or resolution progress.
What is the GEPCO helpline number?
You can call 118 or 0800-9000 for 24/7 customer service.
How long does it take to resolve a GEPCO complaint?
Most complaints are resolved within 24–48 hours, depending on the nature of the issue.
Can I complain about billing errors online?
Yes. Use the billing complaint form on the portal and attach your previous bill for comparison.
Is the GEPCO online complaint service available on mobile?
Yes. The portal is mobile-friendly and accessible from any smartphone browser.
The GEPCO online complain system is a major step forward in improving consumer convenience and service quality. It allows electricity users across Gujranwala and nearby regions to report issues quickly, track their status transparently, and receive timely resolutions without visiting an office.
Whether you’re facing billing discrepancies, power faults, or meter problems, GEPCO’s online complaint process ensures your voice is heard. Before submitting a complaint, you can also verify your bill through Gepco Online Bill Check to confirm details and avoid unnecessary delays.
Take advantage of this easy, digital solution today — register your complaint online and help make Pakistan’s electricity system smarter and more reliable.
