Complete Guide to IESCO Meter Replacement Charges (IESCO)
Replacing your electricity meter can be a confusing process, especially when it involves official charges, documents, and procedures. If you live under the jurisdiction of the Islamabad Electric Supply Company (IESCO), understanding how IESCO meter replacement charges work is crucial. Whether your meter is faulty, damaged, or lost, knowing the cost, required documents, and application process can save you time and avoid unnecessary stress.
In this complete guide, we’ll explain everything about IESCO meter replacement charges, including when a meter replacement is required, how to apply, what documents are needed, and what fees you can expect. You’ll also learn how to check your IESCO bill status through IESCO Online Bill Check or the Online Bill Check service to ensure your replacement or billing process goes smoothly.
Understanding IESCO and Its Role
The Islamabad Electric Supply Company (IESCO) is one of Pakistan’s major electricity distribution companies, responsible for providing power to Islamabad, Rawalpindi, Attock, Jhelum, and Chakwal. It serves millions of customers across residential, commercial, and industrial sectors.
IESCO not only manages electricity distribution but also handles billing, new connections, and meter replacements. When a meter becomes defective or stops recording properly, it must be replaced promptly to ensure accurate billing and energy tracking.
When Is Meter Replacement Required?
IESCO recommends replacing your meter under several circumstances. These situations are clearly defined in their operational policy and help ensure fair electricity billing for both the company and the customer.
Faulty or Burnt Meters
Meters can malfunction due to power fluctuations, overload, or technical faults. When this happens, the unit reading may stop or become inaccurate. If your meter burns or stops working completely, IESCO will inspect it and decide if a replacement is necessary.
Meter Tampering or Theft
If your meter is tampered with, broken, or stolen, it must be replaced immediately. In such cases, you’ll need to file a police report (FIR) and provide it to IESCO before they issue a new meter.
Meter Relocation or Upgradation
Sometimes, customers move their meter to another location or upgrade it (for example, from a single-phase to a three-phase meter). This process also involves meter replacement, though the cost and paperwork may vary slightly.
Damaged or Old Meters
Old meters, especially those installed more than 10 years ago, may lose accuracy. If IESCO finds your meter outdated or damaged during inspection, it will be replaced as part of regular maintenance or on request.
Step-by-Step Process for Meter Replacement
Replacing your IESCO meter is not complicated, but it must be done correctly to avoid penalties or billing issues. Below is a step-by-step explanation of how to request a meter replacement.
Lodge a Complaint or Request
Visit your nearest IESCO customer service center or call the helpline at 118. You can also email your local subdivision office. Clearly state the problem with your meter and request an inspection for replacement.
Technical Inspection
IESCO technicians will visit your premises to inspect the meter. If they confirm the meter is faulty, burnt, or tampered with, they’ll issue a written report recommending replacement.
Document Submission
Once the replacement is approved, you’ll need to submit required documents. These typically include:
- Copy of your CNIC (Computerized National Identity Card)
- Copy of your latest electricity bill
- Ownership or tenancy proof of the property
- FIR copy (if the meter is stolen)
Payment of Replacement Charges
You’ll be given a challan or demand notice listing the IESCO meter replacement charges. After paying this fee at a designated bank, you must submit the paid receipt to the IESCO office.
Installation of the New Meter
After verifying payment, IESCO schedules the installation of a new meter. The new meter’s details will be recorded under your consumer number, ensuring continuity in billing.
IESCO Meter Replacement Charges 2025 (Estimated)
While IESCO meter replacement charges can vary slightly depending on meter type and inspection results, here’s an approximate breakdown of costs in 2025:
- Single-phase meter replacement: PKR 2,500 to PKR 3,500
- Three-phase meter replacement: PKR 6,000 to PKR 8,500
- Burnt or stolen meter: PKR 5,000 to PKR 10,000 (including inspection and documentation)
- Inspection or testing fee: PKR 300 to PKR 700
These rates may change based on updated NEPRA regulations, so it’s always wise to confirm with your nearest IESCO office before payment.
You can also use IESCO Online Bill Check to ensure that your new meter number is correctly reflected in your billing record after installation.
How to Check IESCO Meter Status Online
If your meter has recently been replaced or you’ve applied for one, you can check the status of your connection or billing updates online.
Visit Online Bill Check and enter your 14-digit reference number. This platform allows customers to view their current bill, outstanding dues, and meter details anytime without visiting an office.
Common Reasons for Delay in Meter Replacement
Many customers face delays due to incomplete documentation or pending inspection reports. Here are common reasons why your meter replacement might take longer than expected:
- Missing FIR copy (in case of theft)
- Unpaid previous dues
- Incorrect CNIC or ownership proof
- Shortage of meters in local stores
- Pending technical approval
To avoid delays, ensure all documents are ready and fees are paid promptly.
How to Avoid Extra Charges During Meter Replacement
IESCO meter replacement charges are standardized, but sometimes customers end up paying more due to errors or third-party involvement. Follow these tips to avoid unnecessary expenses:
- Always deal directly with IESCO-authorized staff.
- Avoid private electricians for official meter installation.
- Confirm all payments are made through official challans.
- Keep copies of receipts, reports, and communication.
- Verify that the new meter is sealed and recorded properly.
Following these steps helps ensure transparency and protects you from overcharging or unauthorized tampering.
(FAQs)
How much does it cost to replace an IESCO meter?
The average cost for replacing a single-phase meter ranges from PKR 2,500 to PKR 3,500, while a three-phase meter may cost between PKR 6,000 and PKR 8,500.
Who is responsible for replacing a faulty meter — IESCO or the customer?
If the meter becomes faulty due to technical reasons, IESCO handles the replacement after inspection. However, if the damage results from mishandling or theft, the customer bears the cost.
How long does it take to replace an IESCO meter?
Typically, the process takes 7–10 working days after payment and document verification. In case of technical issues or meter shortages, it may take longer.
Can I check my new meter details online?
Yes, after installation, your new meter number appears on your monthly bill. You can verify it using the IESCO Online Bill Check tool.
Do I need to visit the IESCO office for meter replacement?
Yes, you must visit your nearest subdivision or customer service office to submit documents and collect challans. Some initial steps, like complaint registration, can be done via phone.
What if my meter is stolen?
You’ll need to lodge an FIR at the local police station, submit a copy to IESCO, and pay the replacement fee. Only then will a new meter be installed.
Can I upgrade from a single-phase to a three-phase meter?
Yes, customers can request an upgrade by applying for a load extension. Charges for new meters and wiring adjustments will apply.
Importance of Accurate Meter Replacement
Accurate meter readings are essential for fair billing. Faulty or outdated meters can cause overcharging or undercharging, leading to disputes. Replacing a defective meter ensures transparent billing, energy efficiency, and proper tracking of your usage pattern.
Moreover, timely meter replacement helps IESCO improve grid stability and customer satisfaction, as accurate data supports better load management and power planning.
Tips for Maintaining Your IESCO Meter
Once your new meter is installed, it’s important to take care of it to avoid future problems. Keep the area around the meter clean, avoid exposure to water or heat, and never allow unauthorized individuals to tamper with it. Regularly check your bills through Online Bill Check to ensure your readings match your actual consumption.
If you ever notice irregularities, report them immediately to IESCO through their helpline or nearest office.
Understanding IESCO meter replacement charges and the complete process helps you avoid confusion and delays. Whether your meter is faulty, burnt, or stolen, following official procedures ensures transparency and legal compliance. Always keep copies of your documents and payment receipts, and use digital services like IESCO Online Bill Check to monitor updates to your account.
