How to Register and Track a Complaint in MEPCO
The MEPCO Complaint Cell is a key service for consumers of the Multan Electric Power Company, ensuring their electricity issues are resolved quickly and efficiently. Whether it’s billing errors, power outages, or technical faults, MEPCO provides multiple platforms to report and track complaints.
In this guide, you’ll learn how to register and track a complaint in MEPCO, what types of complaints you can file, and how to follow up for timely resolution. Let’s explore how the MEPCO Complaint Cell works in 2025.
Understanding the MEPCO Complaint Cell
The MEPCO Complaint Cell serves as the official grievance redressal system for all electricity consumers in South Punjab. With millions of customers across cities like Multan, Bahawalpur, and Dera Ghazi Khan, MEPCO has established a dedicated network to manage customer complaints promptly.
Consumers can file complaints regarding incorrect meter readings, high bills, power outages, transformer issues, or even staff misconduct. The complaint cell operates through phone, SMS, website, and regional offices, making it accessible for everyone.
How to Register a Complaint in MEPCO
If you’re facing any issue with your electricity connection, here’s how you can register your complaint easily through various channels.
Registering a Complaint via MEPCO Helpline
One of the simplest methods is through the MEPCO Helpline. You can contact the complaint cell by calling 118 from any phone.
When you call, follow the automated voice prompts and provide the following details:
- Your 14-digit reference number (found on your electricity bill)
- Nature of your complaint (billing, outage, meter, etc.)
- Your contact details for updates
After registering, you’ll receive a complaint number for tracking.
MEPCO SMS Complaint System
For those who prefer texting, MEPCO offers a dedicated SMS service. You can send your complaint via text message to 8118 in the following format:
<Your Complaint Type> <Reference Number> <Description>
For example: Billing Error 12345678901234 Overcharged amount in July bill.
You’ll receive a confirmation SMS with your complaint ID.
Online Complaint Registration through the MEPCO Website
The digital era has made filing complaints easier than ever. You can register online through the official MEPCO website:
https://www.mepco.com.pk/
Here’s how:
- Visit the “Consumer Services” section.
- Click on “Register a Complaint.”
- Enter your reference number, name, and contact details.
- Select the complaint category and provide a short description.
- Submit the form and note the complaint tracking number.
This online service is available 24/7, making it convenient for all users.
Complaint via Regional Office
For complex or unresolved issues, you can visit your nearest MEPCO subdivision or regional office. Bring a copy of your latest bill and a written application. The customer service officer will help you log the complaint manually.
This method is best for cases that require physical verification, such as meter faults or transformer replacements.
How to Track Your Complaint in MEPCO
After filing a complaint, tracking its progress is crucial to ensure timely resolution. MEPCO provides multiple tracking methods to keep consumers updated.
Track Complaint Online
Visit the MEPCO website and open the Complaint Tracking section. Enter your complaint ID or reference number, and the portal will display the current status—whether pending, resolved, or under review.
This is the most convenient way to monitor progress, especially for billing or service-related complaints.
Check Complaint Status via SMS
You can also send an SMS to 8118 with your complaint number to receive an instant update on its status.
Example: Status 12345
Within seconds, you’ll receive a reply confirming whether your complaint has been resolved or is still being processed.
Call MEPCO Helpline for Updates
If you prefer speaking directly, call 118 or the regional office helpline. Provide your complaint number, and the representative will inform you about the resolution status.
This is particularly helpful when urgent action is required, such as prolonged outages or meter issues.
Common Complaints Handled by MEPCO Complaint Cell
The MEPCO Complaint Cell manages a wide range of consumer issues, ensuring accountability and service improvement.
Billing Complaints
If your bill shows inflated charges, wrong meter readings, or missing adjustments, you can submit a billing complaint. MEPCO’s billing team verifies the readings and issues corrections if errors are found.
Electricity Outages
Frequent power breakdowns can be frustrating. You can report such issues to the complaint cell, which coordinates with technical teams for restoration.
Meter and Connection Issues
Faulty meters, slow meters, or meter replacement requests are also handled through the complaint system. Technicians are dispatched for on-site verification.
Transformer and Line Faults
In rural or urban areas facing voltage fluctuations or transformer damage, MEPCO teams are deployed once complaints are registered through official channels.
MEPCO’s Response Time and Resolution
The time it takes to resolve complaints depends on the issue type. Here’s an overview of the usual response times:
- Billing issues: 3–5 working days
- Power outages: Within a few hours (depending on severity)
- Meter faults: 2–3 days
- Technical faults: 1–2 days
MEPCO has improved its customer service performance over the years by integrating modern complaint management software and real-time tracking systems.
Useful Tip: Check Your MEPCO Bill Online
Before filing a billing complaint, it’s smart to verify your bill through the official portal. You can easily do this using MEPCO Online Bill Check.
Simply enter your reference number to view and download your latest electricity bill. This service helps identify any discrepancies before submitting a complaint.
For customers from other electricity companies in Pakistan, you can also use Online Bill Check to view bills from various distributors in one place.
Best Practices for Effective Complaint Resolution
To ensure your complaint is resolved efficiently, follow these practical steps:
- Always provide your accurate reference number and contact details.
- Keep a record of your complaint ID for tracking.
- Attach relevant evidence, such as bill copies or photos of meter readings.
- Be clear and concise when describing your issue.
- Follow up periodically through the helpline or online tracking system.
By staying proactive and organized, you can significantly speed up the resolution process.
MEPCO’s Commitment to Customer Service
MEPCO aims to deliver uninterrupted electricity and efficient customer support. The MEPCO Complaint Cell is part of this commitment, helping bridge the gap between consumers and the power company.
Through digital transformation, automation, and transparent communication, MEPCO has made it easier for consumers to have their voices heard and their problems solved.
FAQs
How do I contact the MEPCO Complaint Cell?
You can contact the MEPCO Complaint Cell by calling 118 or sending an SMS to 8118 with your complaint details.
Can I file a MEPCO complaint online?
Yes, you can submit complaints directly through the official MEPCO website’s “Consumer Services” section.
How can I track my MEPCO complaint?
Use your complaint ID on the MEPCO website or send “Status <complaint number>” via SMS to 8118.
How long does MEPCO take to resolve a complaint?
Billing issues may take 3–5 days, while technical faults are usually fixed within 1–2 days.
Where can I check my MEPCO bill online?
You can use the MEPCO Online Bill Check portal to verify your bill and payment status.
Whether it’s a billing concern, a power fault, or meter malfunction, the MEPCO Complaint Cell provides fast and transparent solutions. With multiple channels—phone, SMS, and online—you can register, track, and resolve issues from anywhere.
