Introduction
If you’re living in southern Punjab and receive your electricity through the Multan Electric Power Company (MEPCO), having the MEPCO helpline number Multan at your fingertips can save time and stress. Power outages, billing issues, or technical complaints are common, and knowing how to contact MEPCO efficiently ensures quicker solutions. In this guide, we’ll cover MEPCO’s helpline, regional contact numbers, and tips for using their support services effectively. We’ll also highlight digital tools such as the MEPCO Online Bill Check so you can resolve issues without even picking up the phone.
Understanding MEPCO and Its Role
MEPCO is one of the largest electricity distribution companies in Pakistan, serving more than 34 million people across 13 districts in southern Punjab. From Multan to Bahawalpur and Dera Ghazi Khan, MEPCO’s network covers a vast region. Given its size, MEPCO offers multiple support channels, including helplines, regional complaint offices, and online services to ensure reliable customer care.
MEPCO Helpline – Why It Matters
The MEPCO helpline number Multan is more than just a phone number. It’s your first line of support for:
- Reporting power outages
- Inquiring about billing discrepancies
- Submitting technical complaints
- Checking the status of new connections
MEPCO’s helpline team is trained to forward complaints to the appropriate department, reducing wait times and helping you get a resolution quickly.
MEPCO Helpline Numbers
National MEPCO Helpline
MEPCO’s national helpline number is 0800-63726. This toll-free line operates 24/7, allowing you to lodge complaints or get information about your account without visiting an office.
MEPCO Helpline Number Multan
For Multan city customers, the MEPCO helpline number Multan is 061-9220313. This regional number connects you directly with local support staff who understand area-specific issues, such as transformer maintenance or scheduled outages.
Emergency Numbers
In case of emergencies such as live wires or major breakdowns, MEPCO also maintains regional emergency lines. Always keep these numbers stored safely, especially if you live in a rural area where power restoration teams may need additional directions.
Using MEPCO’s Helpline Effectively
Calling the helpline is easy, but preparing beforehand ensures you get faster service. Here’s how:
- Keep your 14-digit reference number handy from your electricity bill.
- Note down the exact time and nature of the issue (such as low voltage or outage duration).
- Ask for a complaint reference number so you can follow up later.
This information helps MEPCO’s staff log your issue precisely and route it to the relevant department.
MEPCO Online Support Channels
Besides the helpline, MEPCO has expanded its online services to make support faster and more convenient.
MEPCO Online Bill Check
You can instantly check your bill amount and due date using the MEPCO Online Bill Check. This service is available 24/7 and can be accessed from your smartphone, tablet, or PC.
General Online Bill Check
If you’re a customer of other distribution companies as well, you can also use the Online Bill Check platform. This tool aggregates multiple power company bill checks in one place, saving time and reducing the chance of missing payments.
MEPCO Website
MEPCO’s official website also includes forms for new connections, tariff information, and complaint submission. Using the online form may be faster than calling during peak hours.
MEPCO Helpline Services in Detail
Billing Complaints
Billing errors are one of the most common reasons customers call the helpline. Whether it’s an inflated bill or an incorrect meter reading, MEPCO’s complaint cell can investigate and issue corrections where justified.
Technical Complaints
Low voltage, flickering power, or extended outages can all be reported through the helpline. Technical complaints are forwarded to field staff who can assess and repair faults on-site.
New Connection Assistance
If you’ve applied for a new electricity connection, the helpline can provide application status updates. This is especially useful if you’re relocating or starting a business.
How MEPCO Ensures Quality Customer Support
MEPCO has invested in upgrading its complaint management system to ensure issues are logged and tracked digitally. This system allows better monitoring of complaint resolution times and helps identify bottlenecks. MEPCO also coordinates with local offices to deploy maintenance teams quickly.
Common Issues Solved Through the Helpline
- Reporting theft of electricity or illegal connections
- Obtaining duplicate bills
- Inquiring about load-shedding schedules
- Requesting meter testing or replacement
- Reporting unsafe infrastructure such as damaged poles or sagging wires
By using the helpline proactively, customers can help MEPCO maintain safer and more efficient service for their neighborhoods.
Practical Tips for Faster Complaint Resolution
- Call during non-peak hours (early morning or late evening) to avoid long wait times.
- Use MEPCO’s SMS or online complaint services for less urgent issues.
- Keep a log of your complaint reference numbers and follow up if the issue persists beyond the stated time frame.
FAQs – MEPCO Helpline
What is the MEPCO helpline number Multan?
The MEPCO helpline number Multan is 061-9220313. It connects you to local support staff for quicker complaint handling.
How do I check my MEPCO bill online?
Use the MEPCO Online Bill Check to instantly view your bill details, due dates, and payment history.
Can I register a complaint online instead of calling?
Yes. MEPCO’s official website provides complaint forms and online chat options to register issues without waiting on hold.
What should I do during a power outage?
First, check if your area has scheduled load-shedding. If not, call the helpline immediately with your reference number to log a fault report.
Is the MEPCO helpline available 24/7?
Yes, the national toll-free helpline 0800-63726 operates round the clock, including weekends and public holidays.
Stay Connected with MEPCO
Whether it’s a sudden outage or a billing question, the MEPCO helpline number Multan and the national helpline provide quick access to support. By using online tools like the MEPCO Online Bill Check and Online Bill Check, you can save time and resolve many issues instantly. Keep these numbers saved on your phone, and bookmark the online portals for convenience.
