Introduction
If you’re facing electricity issues such as power outages, billing errors, or faulty meters in Multan or surrounding areas, the Multan Electric Power Company (MEPCO) provides a reliable way to resolve them through mepco online complaint registration. This service ensures customers can report problems without visiting an office, saving both time and effort.
In this comprehensive guide, we’ll explain how to register and track your complaint online, highlight the available complaint methods, and share expert tips for quick resolution.
Understanding MEPCO and Its Online Complaint System
MEPCO is one of Pakistan’s largest electricity distribution companies, serving over 13 districts in southern Punjab. It aims to improve customer satisfaction through technology-driven solutions like mepco online complaint registration and digital billing systems.
The complaint registration portal enables users to report issues 24/7 from their mobile phones or computers. It’s part of MEPCO’s vision to make customer service more accessible and transparent.
Why You Should Use MEPCO’s Online Complaint Portal
The mepco online complaint registration system has simplified how users interact with the company. Instead of visiting local offices or waiting in queues, you can submit a complaint from home in minutes.
Here are some key benefits:
- Immediate registration and complaint number generation
- Online tracking and updates
- Reduced need for in-person visits
- Transparency in handling customer issues
How to Register a Complaint Online in MEPCO
Visit the Official MEPCO Website
Start by opening the official MEPCO website. You’ll find a dedicated section for consumer services and complaints. Look for the “Customer Complaint” or “Lodging Complaint” tab.
Access the Complaint Form
Click the mepco online complaint registration option. This opens a form where you need to fill in your details accurately. Ensure you have your consumer reference number ready — you can find it on your electricity bill.
Fill in Required Information
Enter your name, contact details, and complaint type. You’ll need to provide:
- Your 14-digit reference number
- CNIC (optional in some cases)
- Complaint category (billing, meter issue, power failure, etc.)
- Description of the problem
Be clear and concise when describing the issue. For instance, instead of writing “bill problem,” mention “Incorrect bill for September 2025 with overcharged units.”
Submit the Complaint
After filling in the required information, click on “Submit.” You’ll receive a complaint tracking number, which will help you follow up later.
Save Your Complaint Number
Keep the complaint number safe. It’s essential for tracking progress or communicating with the customer service center.
How to Track Your MEPCO Complaint Status
Once your complaint is submitted, you can easily check its progress.
Go to the MEPCO Complaint Tracking Page
Visit the same online portal and open the “Track Complaint” section.
Enter Your Complaint Number
Provide the tracking or complaint number you received earlier. Click “Search” to view your current complaint status.
Check Status Updates
The portal will show whether your complaint is pending, in progress, or resolved. If there’s a delay, you can contact the MEPCO helpline for further clarification.
Other Ways to Register MEPCO Complaints
Though mepco online complaint registration is the most convenient option, MEPCO offers multiple channels for customer assistance.
MEPCO Helpline
You can call 118 or 061-9220273 to report issues such as power outages or faults. The helpline operates 24/7 and provides immediate acknowledgment.
Email Complaint
You can also email your complaint to complaints@mepco.com.pk with all necessary details, including your consumer number and issue description.
In-Person Complaint
If you prefer personal communication, visit the nearest MEPCO subdivision or customer service center. Bring your latest bill and ID for verification.
Tips to Get Faster Complaint Resolution
To ensure your issue gets resolved promptly, follow these expert suggestions:
- Always provide complete and accurate details.
- Attach a photo if applicable, such as a burnt meter or broken pole.
- Follow up politely through the helpline or email if no response is received within 24–48 hours.
- Use the complaint tracking number to check updates regularly.
Common Types of Complaints Registered with MEPCO
Consumers typically register complaints related to billing, faults, or connections. Here are the most frequent categories:
Billing Errors
Discrepancies in unit readings, overcharging, or delayed bills are common issues. You can verify your bill details using MEPCO Online Bill Check before filing a billing complaint.
Faulty or Burnt Meters
If your meter is malfunctioning, submit a mepco online complaint registration for technical inspection. Provide the meter number for faster processing.
Power Failures or Load Shedding Issues
Prolonged outages beyond schedule should be reported immediately through the portal or helpline.
New Connection Delays
If your application for a new connection is pending beyond the standard processing time, register a complaint under the “New Connection” category.
Importance of Online Complaint Systems in Power Distribution
The digital transformation of customer service has made electricity complaint handling more efficient. Mepco online complaint registration promotes transparency and accountability, ensuring customers stay informed throughout the process.
It also reduces paper use, minimizes office visits, and provides better data tracking for management improvement.
Related Online Services
Along with complaint registration, MEPCO provides several digital tools for customers. You can easily check your monthly electricity bill online without visiting the office. Use the Online Bill Check feature to download or print your bill anytime.
MEPCO Complaint Tracking via Mobile
MEPCO plans to enhance its complaint tracking through mobile-based platforms and SMS alerts. Soon, users may receive automatic updates when their complaints are resolved.
For now, you can call the helpline to confirm progress or revisit the online portal using your complaint number.
Security and Privacy in Online Complaints
All data submitted through mepco online complaint registration is secured under MEPCO’s digital policy. Personal details like CNIC and contact numbers are protected from unauthorized access.
To stay safe:
- Always use official MEPCO portals.
- Avoid sharing your complaint details on social media.
- Verify email addresses before sending documents.
FAQs
How can I register an online complaint in MEPCO?
You can register by visiting the official MEPCO website and filling out the online complaint form with your reference number and details.
How can I check my MEPCO complaint status?
Use your complaint tracking number on MEPCO’s online portal under the “Track Complaint” section to view updates.
What is the MEPCO helpline number?
You can call 118 or 061-9220273 for any power-related complaints or service information.
Can I submit a complaint through email?
Yes, email your complaint to complaints@mepco.com.pk with your consumer details and a brief description of the issue.
How long does it take for MEPCO to resolve a complaint?
Most complaints are resolved within 24–72 hours, depending on the issue type and workload.
The mepco online complaint registration system is a convenient and reliable way to report electricity issues. Whether it’s a billing discrepancy, meter fault, or power outage, you can lodge and track complaints from the comfort of your home.
