Introduction
Electricity is one of the most essential services in our lives. In Sindh, the Sukkur Electric Power Company (SEPCO) provides power to thousands of households and businesses. But like any service, problems can arise—whether it’s billing errors, frequent outages, or delayed reconnections. Knowing how to file a SEPCO complaint ensures your issues are heard and resolved without unnecessary frustration.
This guide explains every step of the complaint process. From official helplines to online portals, you’ll learn practical ways to reach SEPCO, get updates, and escalate unresolved concerns.
Understanding SEPCO and Its Services
SEPCO, short for Sukkur Electric Power Company, is responsible for distributing electricity across multiple districts in Sindh. Consumers depend on it for residential, commercial, and industrial power supply. However, frequent breakdowns, billing discrepancies, and load management often lead to customer dissatisfaction.
That’s where SEPCO’s official complaint channels come in. By using the proper method, you not only get faster resolution but also help SEPCO track and fix recurring issues.
How to File a Complaint with SEPCO
Filing a complaint is straightforward if you know the right procedure. SEPCO provides multiple ways to lodge a complaint—phone, SMS, online, and in-person.
Call the SEPCO Helpline
The quickest way to raise a concern is through SEPCO’s customer care helpline. You can dial 118 or SEPCO’s regional numbers to speak directly with a representative. For billing issues, always keep your reference number handy.
Use the SEPCO Online Complaint Portal
SEPCO’s official website allows you to submit complaints digitally. This method is convenient for those who want to track progress without multiple calls. Make sure to provide accurate details, such as your customer ID, reference number, and the nature of your issue.
For checking your monthly bill before submitting any complaint, you can use the SEPCO Online Bill Check service. This helps confirm whether your billing concern is genuine or just a calculation misunderstanding.
SMS Complaint Service
Consumers can also send complaints via SMS. By sending your reference number and complaint type to SEPCO’s designated number, you can register your issue quickly. This method is particularly useful during peak hours when helplines are busy.
Visit the Nearest SEPCO Office
If your issue requires face-to-face interaction—such as a meter installation delay or an unresolved disconnection—visit your local SEPCO office. Carry supporting documents, including bills, CNIC copy, and previous complaint references.
Escalate Through NEPRA
If SEPCO fails to address your complaint within the given time frame, you have the right to escalate the matter to NEPRA (National Electric Power Regulatory Authority). NEPRA provides an independent channel for consumers to ensure their complaints are addressed fairly.
Common Issues Consumers File Complaints About
Consumers approach SEPCO with different issues. The most frequent ones include:
- Billing complaints: Overcharged units, late fee errors, or duplicate bills.
- Power outages: Unannounced load shedding or extended breakdowns.
- Meter issues: Faulty, stuck, or tampered meters.
- New connection delays: Long waiting times for installations.
- Disconnection and reconnection: Power cut without notice or delays in restoration.
Before filing a complaint, confirm the details by reviewing your current bill through Online Bill Check. This saves time and ensures you provide the correct information when reporting.
Tips for Filing an Effective SEPCO Complaint
Filing a complaint is not just about lodging it—it’s about making sure it gets resolved. These tips improve your chances of a quick response:
- Always keep records. Save complaint numbers, SMS receipts, or email confirmations.
- Provide accurate details. Wrong reference numbers lead to delays.
- Stay polite but firm. Clear communication helps SEPCO staff understand your issue.
- Follow up. If you don’t get a response within 48 hours, call again or escalate.
Frequently Asked Questions (FAQs)
How can I check my SEPCO complaint status?
You can check the status by calling the helpline or through the online complaint portal using your reference number.
What documents are needed for a billing complaint?
You’ll need your latest bill, CNIC copy, and previous complaint reference if available.
How long does SEPCO take to resolve complaints?
Minor billing complaints are usually resolved within 48 hours, while technical issues may take longer depending on the situation.
Can I file a complaint without visiting the office?
Yes. You can use the helpline, SMS service, or the SEPCO online portal to lodge your complaint.
What if SEPCO does not resolve my issue?
If SEPCO fails to resolve your complaint, you can escalate the matter to NEPRA for further action.
Filing a SEPCO complaint doesn’t have to be a stressful process. By using the helpline, online portal, SMS service, or visiting the nearest office, you can ensure your concerns are heard. Always keep records, follow up regularly, and escalate unresolved matters to NEPRA if needed.
