How to File a Complaint with HESCO – Helpline and Support
Electricity is a basic need, and when problems occur, quick resolution becomes crucial. In Hyderabad and its surrounding regions, the Hyderabad Electric Supply Company (HESCO) is responsible for ensuring uninterrupted power supply. However, issues like billing errors, power outages, and faulty meters are common. To address these, HESCO provides multiple channels for customers to register their complaints. One of the most effective ways is through the HESCO online complaint system, which is designed to save time and reduce hassle.
This guide will explain how to file a complaint with HESCO, the available helpline numbers, and online support options. By the end, you will know the exact steps to resolve your electricity-related issues.
Why Use the HESCO Online Complaint System
Filing complaints manually often involves long queues and wasted time. The hesco online complaint portal simplifies this process. It allows customers to report issues 24/7 without visiting HESCO offices. This system ensures quicker tracking, transparency, and better customer service.
Some of the major benefits include:
- Fast resolution of billing disputes
- Easy reporting of power outages
- Secure record of complaints
- Accessibility from anywhere with an internet connection
How to File a Complaint through HESCO Online Complaint Portal
HESCO has developed an online platform where users can submit their complaints within minutes. Here’s how you can use it:
Visit the HESCO Official Website
Open the official HESCO portal and navigate to the complaint section. The site is user-friendly and available in both Urdu and English for customer convenience.
Fill in Your Details
Enter your consumer number, name, and contact information. Ensure the details match your HESCO bill to avoid errors.
Select Complaint Type
Choose the category of your issue—billing, outage, faulty meter, or technical fault. This helps HESCO forward your complaint to the right department.
Submit and Track
Once submitted, you will receive a reference number. This number allows you to track your hesco online complaint status until it is resolved.
HESCO Helpline Numbers for Immediate Support
Sometimes, online complaints are not enough, especially during emergencies like sudden blackouts. In such cases, HESCO provides a dedicated helpline. Customers can call 118 for electricity-related emergencies or dial the HESCO regional helpline number. These lines are active 24/7, ensuring quick support.
Filing Complaints through HESCO Mobile App
HESCO also offers a mobile app for Android users. The app integrates billing services, complaint registration, and tracking features. By using the app, customers can file a hesco online complaint in just a few taps.
Common Issues You Can Report through HESCO Online Complaint
The online complaint system is not limited to one type of issue. It is versatile and covers a wide range of problems:
Billing Errors
Sometimes, bills show incorrect units or additional charges. Customers can submit a scanned copy of their bill along with the complaint.
Power Outages
Unscheduled power cuts can be reported instantly, ensuring a quicker response from the technical team.
Meter Faults
If your electricity meter is running too fast, too slow, or has stopped, you can report it online.
Safety Hazards
Issues like sparking wires or fallen poles can be reported to prevent accidents.
How to Check Your Bill Before Filing a Complaint
Before submitting a billing complaint, it is important to confirm your current bill. You can easily do this using the HESCO Online Bill Check tool. This ensures that the issue is not just a misunderstanding but a genuine problem. You can also use the Online Bill Check service to verify your account and billing details.
Best Practices for Filing an Effective HESCO Online Complaint
To ensure your complaint is processed without delay, follow these tips:
- Provide accurate consumer and contact numbers.
- Attach supporting documents like scanned bills or meter images.
- Be specific about the issue to avoid confusion.
- Use polite and professional language in your complaint.
HESCO’s Complaint Resolution Timeline
HESCO aims to resolve most online complaints within 48 to 72 hours. However, technical faults may take longer depending on their severity. Customers can check their complaint status online or by contacting the helpline.
FAQs
How do I register a complaint in HESCO?
You can file a complaint online via the HESCO website, mobile app, or by calling the helpline 118.
What is the HESCO complaint helpline number?
The universal helpline number for HESCO complaints is 118, available 24/7.
How long does it take for HESCO to resolve complaints?
Most complaints are resolved within 2–3 working days, depending on the issue.
Can I track my HESCO online complaint?
Yes, after filing your complaint online, you receive a reference number that allows you to track the progress.
What if my complaint is not resolved by HESCO?
If your issue remains unresolved, you can escalate it to NEPRA (National Electric Power Regulatory Authority).
The hesco online complaint system is a reliable and convenient way for customers to resolve electricity issues without delays. From billing errors to power outages, the online portal and helpline ensure quick redressal. By using services like HESCO Online Bill Check before filing, you can avoid unnecessary complaints and save time.
