LESCO Helpline Numbers and Complaint Registration Process
Electricity is an essential need, and uninterrupted supply is critical for households and businesses. The Lahore Electric Supply Company (LESCO) provides electricity to millions of consumers across Lahore and surrounding regions. Despite constant efforts to maintain quality service, consumers may still face issues such as power outages, billing errors, or technical faults. To address these concerns, LESCO has established a complaint cell that ensures quick communication and problem resolution. This article provides a complete step-by-step guide to the LESCO complaint cell, including helpline numbers, complaint registration methods, and answers to frequently asked questions.
Introduction to LESCO Complaint Cell
The LESCO complaint cell acts as a direct bridge between consumers and the company. It helps residents report electricity-related problems and receive timely support. Whether the issue is a sudden power breakdown, incorrect billing, or meter malfunction, customers can rely on the helpline to register complaints and track their status. Having access to helpline numbers and an understanding of the registration process makes it easier to resolve issues quickly without unnecessary delays.
LESCO Helpline Numbers
LESCO offers multiple helpline numbers to ensure consumers can easily get in touch, regardless of their location. The most commonly used helpline is the LESCO complaint cell number 118, which operates 24/7. This number can be dialed from any mobile or landline to register a complaint directly.
Consumers can also use the SMS service by sending their complaint to 8118. This is a convenient option for those who prefer not to wait on calls. By providing the reference number and details of the issue, users can expect prompt responses.
Another option is to contact the LESCO regional complaint centers, which are spread across different divisions under the company’s network. Each division has its own office numbers, making it possible for local residents to approach them for quicker resolution.
Complaint Registration Process
The complaint registration process is designed to be simple and consumer-friendly. LESCO understands that electricity problems are often urgent, and consumers need a straightforward method to report them.
Identify the Issue
The first step is to identify the type of issue. Common complaints include power outages, load shedding beyond schedule, low or high voltage, damaged poles or wires, billing discrepancies, meter tampering, and connection issues. Clearly identifying the problem ensures it reaches the right department.
Choose a Complaint Method
Consumers can select one of several complaint methods.
- By Phone Call: Dial 118 and provide your reference number, contact details, and a description of the issue.
- By SMS: Send your reference number and complaint details to 8118.
- Through the Website: Visit the official LESCO site and submit the complaint via the online portal.
- Mobile App: Use the LESCO mobile app to lodge a complaint and track its status.
- In-Person: Visit the nearest LESCO office or complaint center.
Provide Required Details
During complaint registration, consumers must provide their LESCO reference number, which is available on the electricity bill. Along with this, contact details such as phone number and address may also be required.
Track Your Complaint
Once registered, consumers can track the complaint through the website, app, or by calling the helpline again. Updates are shared to keep the consumer informed about progress and expected resolution time.
Types of Complaints Handled by LESCO
The LESCO complaint cell manages different categories of issues:
- Billing Complaints: Errors in bill amounts, meter readings, or late payment surcharges.
- Supply Complaints: Power breakdowns, load shedding, voltage fluctuation.
- Technical Complaints: Transformer failures, pole or line damage, faulty meters.
- New Connections and Disconnections: Issues with applying for new connections or service disconnection.
By categorizing complaints, LESCO ensures they are directed to the right technical or administrative team for faster resolution.
Importance of Using the LESCO Complaint Cell
Quick access to the LESCO complaint cell saves consumers from unnecessary stress. Instead of visiting offices repeatedly, issues can be resolved remotely. Moreover, the system is designed to enhance accountability, as every complaint is recorded, tracked, and monitored until resolved. This transparency ensures consumers receive reliable service.
Online Complaint Registration
LESCO’s official website and mobile app make it possible to lodge complaints from the comfort of your home. By entering your reference number and complaint details, you can avoid long queues at physical offices.
Along with the complaint system, the online platform also provides bill-related services. For example, customers can use the Lesco Online Bill Check feature to download or view duplicate bills. Similarly, those living outside Lahore but using electricity services in other areas can access Online Bill Check for different distribution companies across Pakistan.
LESCO Customer Care Services
LESCO also provides customer care beyond complaints. Consumers can inquire about billing schedules, tariff rates, payment methods, and new service requests. Dedicated staff at customer service centers handle queries politely and efficiently.
For customers who prefer digital solutions, the LESCO app and website are constantly updated with self-service features. These tools empower users to manage their accounts without needing to visit physical offices.
Tips for Quick Complaint Resolution
- Always keep your electricity bill handy before calling the helpline.
- Clearly explain the issue in simple words to avoid confusion.
- Note down the complaint reference number provided after registration.
- Use SMS or the app for faster updates rather than repeated calls.
- In case of emergencies like sparking wires, contact the regional office immediately.
Following these tips helps ensure the complaint process runs smoothly and efficiently.
(FAQs)
How do I contact LESCO complaint cell?
You can dial 118 or send an SMS to 8118. Both services are available 24/7.
Can I register a LESCO complaint online?
Yes, complaints can be submitted through the official website or the LESCO mobile app.
What details are required for registering a complaint?
You need your reference number from the electricity bill, along with your contact details and issue description.
How long does it take for LESCO to resolve a complaint?
Resolution time depends on the type of issue. Minor issues may be resolved within hours, while technical problems may take longer.
Can I check the status of my complaint?
Yes, you can track your complaint via the website, app, or by calling the helpline again.
What should I do if my complaint is not resolved?
If a complaint remains unresolved, you can escalate it to higher LESCO officials through regional offices or the head office.
LESCO’s complaint cell ensures that consumers in Lahore and surrounding areas have reliable support whenever they face electricity-related problems. From billing issues to technical faults, the complaint registration process is simple, fast, and accessible through multiple platforms. By dialing helpline numbers, using the SMS service, or submitting online complaints, consumers can enjoy peace of mind knowing their issues will be addressed.
If you are a LESCO consumer, make sure you save the helpline number 118 and remember the SMS code 8118 for emergencies. For billing-related needs, don’t forget to use the Lesco Online Bill Check feature for quick access to your bills.
