LESCO Helpline Numbers and Complaint Registration Process
Electricity complaints can be frustrating, especially when you don’t know where to start. For Lahore residents, the Lahore Electric Supply Company (LESCO) provides several convenient channels to report outages, billing errors, and connection issues. Understanding how to check your lesco complaint status ensures you never stay in the dark—literally or figuratively. This guide explains everything you need to know about contacting LESCO, registering a complaint, and tracking its progress online or via phone.
Understanding LESCO and Its Services
LESCO is responsible for distributing electricity in Lahore and surrounding areas, serving millions of households and businesses. Whether you face an unexpected power breakdown, voltage issue, or billing discrepancy, LESCO’s customer service is available around the clock. Their helplines, online portals, and mobile applications are designed to make complaint registration fast and efficient.
LESCO has invested heavily in digital systems so users can check their lesco complaint status without needing to visit an office. These online tools not only save time but also increase transparency.
How to Contact LESCO for Complaints
LESCO provides multiple communication channels. You can register your issue through the phone, SMS, website, or even a mobile app. Each option offers a unique level of convenience, depending on the type of complaint you’re dealing with.
LESCO Helpline Numbers
The primary LESCO helpline is 118, accessible 24/7. You can call this number from any phone within Pakistan to report issues like power failures, line faults, or emergency disconnections. For billing and service-related inquiries, you can also use 0800-00118, a toll-free number.
When you call, you’ll be connected to a customer support agent who records your complaint and provides a tracking number. This number allows you to later check your lesco complaint status through their online portal or via follow-up calls.
LESCO Regional Office Contacts
For area-specific problems, each LESCO subdivision and circle has a regional office. You can visit or call your nearest office for quicker resolution. Offices are open during working hours, typically from 9 AM to 5 PM, excluding Sundays and public holidays.
If your issue is technical (e.g., transformer failure or broken wires), visiting the office can expedite repairs.
How to Register a Complaint with LESCO
Registering a complaint with LESCO is simple if you follow the right steps. You can choose from different methods depending on your preference and the urgency of your issue.
Register a Complaint via Call
Dial 118 or 0800-00118 and explain your issue clearly. Provide your consumer reference number, which is printed on your electricity bill. The representative will log your complaint and give you a unique tracking ID. Keep this ID safe—it’s essential for checking your lesco complaint status later.
Register a Complaint Online
For digital users, LESCO’s online system is extremely convenient. Visit the official LESCO website and go to the “Customer Services” or “Complaints” section. Enter your details, such as your name, address, consumer number, and a short description of the issue. After submission, you’ll receive a complaint ID instantly.
If you need to verify your billing details before filing a complaint, you can use the Lesco Online Bill Check tool. It allows you to view your current bill, payment history, and due dates to ensure your complaint is valid.
Register a Complaint via Mobile App
LESCO’s official mobile app, available on Android, enables customers to submit complaints directly from their phones. Once you register, you can track the lesco complaint status in real time. The app also offers additional features such as outage updates, new connection applications, and bill downloads.
Register a Complaint via SMS
You can also send your complaint by SMS. Type your complaint followed by your consumer reference number and send it to 8118. You’ll receive an acknowledgment message with your tracking number shortly after.
How to Check LESCO Complaint Status
Tracking your lesco complaint status is crucial to ensure your issue is progressing toward resolution. LESCO’s complaint management system allows you to monitor the status in real time.
Checking Complaint Status Online
Visit the LESCO website and click on “Track Complaint.” Enter your complaint ID and consumer reference number. The portal displays the current stage of your complaint—whether it’s under review, assigned to a technician, or resolved.
This feature helps customers avoid unnecessary follow-up calls and provides transparency about the resolution timeline.
Checking Complaint Status via Mobile App
If you used the mobile app to register your issue, open the app, go to the “Complaint Status” section, and enter your tracking number. The app will show updates, including technician assignments, estimated repair times, and closure confirmation.
Checking Complaint Status by Phone
You can also call 118 and provide your complaint ID to get an update. The helpline operators have real-time access to LESCO’s internal database and can share the latest progress.
Common Complaints Handled by LESCO
LESCO deals with thousands of customer complaints every month. The most frequent ones include:
- Power outages and load management issues
- Voltage fluctuations
- Transformer faults
- Meter malfunctions
- Overbilling or incorrect meter readings
- Delays in new connections or meter replacements
By efficiently resolving these issues, LESCO ensures a smoother and more reliable power supply to Lahore’s residents.
Tips to Get Faster Resolution for Your LESCO Complaint
To speed up the process and get a quicker response, follow these expert tips:
Provide Accurate Details
Always double-check your consumer reference number and address before submitting the complaint. Incorrect information can delay verification and repairs.
Be Specific About the Problem
Instead of saying “no electricity,” mention the nature of the issue, like “phase voltage low” or “transformer spark.” Clear descriptions help technicians understand and address the problem faster.
Keep Records
Always note your complaint ID, date of submission, and the name of the representative you spoke with. These records can be useful if you need to escalate your complaint later.
Use Online Services
Online systems are often faster than physical visits. For instance, before registering a complaint about billing, use Online Bill Check to confirm your dues or discrepancies.
Escalating Unresolved Complaints
If your issue remains unresolved after several days, LESCO provides escalation options. You can contact the Customer Service Director at your local division or email complaints@lesco.gov.pk with full details and your tracking ID.
For persistent problems, you may also approach the NEPRA (National Electric Power Regulatory Authority) Complaint Cell for further assistance.
LESCO’s Efforts Toward Better Customer Service
Over the years, LESCO has improved its customer service through digital innovation and automation. The introduction of SMS updates, complaint tracking portals, and a dedicated helpline network reflects its commitment to transparency.
These advancements allow customers to check their lesco complaint status easily and trust that their concerns are being addressed promptly.
LESCO is also working on integrating AI-based monitoring systems to detect faults automatically and improve power supply stability across Lahore.
FAQs
How can I check my LESCO complaint status?
You can check it via the official website, mobile app, or by calling 118. Simply enter your complaint ID to get real-time updates.
How long does it take for LESCO to resolve a complaint?
Most complaints are resolved within 24–48 hours, depending on the issue type and its complexity. Technical problems like transformer faults may take longer.
Can I register multiple complaints at once?
Yes. If you face more than one issue, you can register separate complaints. Each will have its own tracking ID for monitoring.
What if my complaint is not resolved?
If your issue remains unresolved, escalate it to your local LESCO office or email complaints@lesco.gov.pk. You may also approach NEPRA for further action.
Is there a fee for registering a complaint?
No, all LESCO complaint services, including calls, online submissions, and tracking, are completely free for consumers.
Knowing how to check your lesco complaint status empowers you to take control of your electricity-related concerns. Whether it’s through a phone call, the mobile app, or LESCO’s website, the process is designed to be quick and transparent.
