LESCO Customer Services – Billing and Support Options
In today’s fast-paced digital world, having a responsive and reliable electricity service provider is crucial for both residential and commercial users. The Lahore Electric Supply Company (LESCO) understands this need well and offers multiple customer support channels to assist users with billing, complaints, and technical issues. Whether you need to resolve a billing discrepancy, register a power outage, or get help with meter readings, the LESCO customer service center provides accessible solutions to ensure uninterrupted service.
LESCO’s customer service infrastructure has evolved significantly, offering both physical and online support options. This guide covers all aspects of LESCO customer service centers, including how to contact them, available complaint procedures, online billing support, and efficient ways to manage your electricity account.
Understanding the Role of the LESCO Customer Service Center
The LESCO customer service center is designed to provide comprehensive support to over 5 million consumers across Lahore and surrounding areas. Its primary goal is to ensure customer satisfaction through prompt issue resolution and transparent communication.
LESCO’s service centers are strategically located in various regions, making it easier for consumers to visit in person. At these centers, customers can:
- Report electricity faults or outages
- Submit new connection applications
- Register billing complaints
- Update consumer information
- Seek guidance regarding tariff changes or meter issues
However, LESCO also emphasizes digital convenience. Many services that once required physical visits are now available online through their official portal and support hotlines.
LESCO Customer Support Channels
LESCO provides several ways for customers to get help. Depending on your concern, you can choose from phone support, in-person assistance, or online services.
LESCO Helpline and Call Center
One of the fastest ways to reach LESCO is through its 24/7 helpline. The LESCO helpline number is 118, and you can also reach the central complaint cell at 0800-00118. These lines are active round the clock, allowing users to report outages, faults, or emergency issues anytime.
When calling, make sure to have your reference number handy. This 14-digit number is printed on your electricity bill and helps the representative quickly locate your account details.
LESCO Complaint Email and Social Media Support
For non-urgent queries, LESCO provides an email contact system through which customers can submit billing-related questions or complaints. You can send detailed queries with your reference number and contact details.
Additionally, LESCO’s social media handles, especially on Facebook and Twitter, are actively monitored for user feedback and public queries. This approach ensures faster resolution and improved transparency.
Billing Assistance through LESCO Customer Service Center
One of the most common reasons customers contact LESCO is for billing support. Whether it’s a high bill, an unrecorded payment, or an incorrect reading, LESCO’s customer service team can assist.
Understanding Your LESCO Bill
Each electricity bill issued by LESCO includes detailed information such as the consumer ID, reference number, current and previous meter readings, billing month, and payment due date. Customers should always review these details carefully to spot any discrepancies.
If you believe your bill is incorrect, you can file a billing complaint either in person at your nearest service center or online.
How to Resolve Billing Issues
To lodge a complaint, visit the nearest LESCO customer service center with your latest bill and CNIC copy. The representative will record your complaint and provide a reference number for tracking.
Alternatively, users can check their bill and register issues online. You can conveniently use the Lesco Online Bill Check tool to review your bill details and verify accuracy before paying. This tool is particularly helpful for users who want to avoid long queues and get instant access to billing information.
Benefits of Online Billing
LESCO’s digital billing options provide several advantages:
- Instant bill retrieval anytime, anywhere
- No need to visit offices for duplicate bills
- Easier complaint filing through the online system
- Secure and quick access to billing history
In addition to checking your LESCO bill, the Online Bill Check service on trusted platforms helps you monitor multiple electricity accounts or even bills from other distribution companies across Pakistan.
Complaint Management and Resolution
LESCO follows a structured complaint management system to ensure consumer concerns are handled efficiently.
How to Register a Complaint
Customers can file complaints through various means:
- By Phone: Dial 118 or 0800-00118
- Online: Use the complaint form on the LESCO official website
- In-Person: Visit any LESCO customer service center
- Mobile App: Access LESCO’s online complaint system using their mobile app
Each complaint receives a tracking ID so users can follow the progress of their case.
Types of Complaints Accepted
The customer service centers handle a wide range of issues, including:
- Overbilling or incorrect meter readings
- Faulty meters or non-functional meters
- Power breakdowns and outages
- Transformer or line faults
- Delay in new connections
- Billing corrections or tariff updates
LESCO’s complaint management team ensures transparency by maintaining a record of all issues and providing customers with updates until resolution.
Digital and Self-Service Options
LESCO has embraced digital transformation, allowing users to manage many services online.
LESCO Official Website
The official LESCO website offers various services, including:
- Online bill checking
- New connection applications
- Complaint submission
- Load shedding updates
- Tariff information
Users can also download their duplicate bill directly from the website, print it, and make payments via banks or online payment gateways.
LESCO Mobile Application
To improve accessibility, LESCO also offers a mobile app that provides easy access to account details, outage information, and complaint tracking. The app is available for both Android and iOS devices, providing a convenient on-the-go experience.
Visiting a LESCO Customer Service Center
For users who prefer in-person interactions, LESCO maintains customer service centers across all major divisions, including Lahore, Sheikhupura, Okara, and Kasur.
When visiting, ensure you bring:
- A copy of your latest bill
- CNIC or any identification
- Written complaint (if applicable)
At the counter, trained representatives assist customers with billing issues, new connections, and technical support. Service centers also display complaint resolution times, ensuring accountability.
Improving Customer Experience
LESCO continues to enhance its customer service infrastructure through digital integration and training. Initiatives include:
- 24/7 helpline with dedicated complaint handling
- SMS alert system for bill notifications
- Regular maintenance updates shared via social media
- Real-time outage updates on the mobile app
LESCO’s focus on technology and consumer convenience has improved satisfaction levels significantly. By offering both in-person and online support, it caters to all customer preferences.
Common LESCO Customer Service Issues and Solutions
Despite continuous improvements, some customers still face challenges. Below are common issues and practical solutions:
Delayed Bill Delivery – Use Lesco Online Bill Check to instantly access your bill.
High Electricity Charges – Request a meter recheck through the service center.
Power Outages – Report outages immediately via helpline 118 for faster resolution.
Payment Not Updated – Share payment proof with LESCO support for quick correction.
New Connection Delays – Track your application online and contact your subdivision office.
FAQs
How can I contact LESCO customer service?
You can call 118 or 0800-00118, email LESCO support, or visit the nearest LESCO customer service center.
How do I check my LESCO bill online?
Use the Lesco Online Bill Check feature at bijlipk.com/lesco-online-bill-check to view your latest bill easily.
Can I register a complaint without visiting the service center?
Yes, you can file complaints online through LESCO’s website or mobile app.
What should I do if my bill is too high?
Submit a billing complaint at your local LESCO office or call the helpline to request a meter inspection.
How long does it take for a billing issue to be resolved?
Usually, billing complaints are resolved within 7–10 working days, depending on the complexity.
The LESCO customer service center plays a vital role in ensuring efficient and transparent electricity supply for millions of consumers in Lahore and nearby regions. With multiple service channels, online tools, and dedicated helplines, LESCO continues to make customer interaction smoother and more responsive.
For users seeking convenience, digital services like the Lesco Online Bill Check and Online Bill Check options offer a simple way to manage bills without visiting offices.
If you experience any billing or service issue, don’t wait—reach out to the nearest LESCO customer service center or use their online support system today. Reliable power and prompt service are just a call or click away.
